Users Reviews of Zuji Singapore ( Zuji travel )

I wanted to do a name amendment and they said i had to pay a penalty of $180 to airline and $25 to zuji for admin fee. i called the airline and if i had booked from it directly, the amendment fee is only $30. i might as well book from the airline directly. i can't cancel the booking as its prepaid, but its ridiculous for me to pay $205 when the airfare was only $390.50. prices are not any much cheaper than booking myself.

and everytime i email zuji, a different person replies me cos they don't have individual emails which is stupid. one person should do the follow up instead of me repeating myself everytime.

Book with them if you want to be a glutton for punishment. There is non existent customer service and poor support. Zuji specializes in collecting money for no service.

Use the at your own risk and expect no service.

This is a real suck company.The customer service from India do not understand us.I booked air tickets to Bangkok travel in Nov2011.Due to the flood situation I had to cancel the trip.Zuji CS told me I do not need to cancel just hold on to the ticekt til Dec2011 as Thai Airway agree to defer till Dec2011 but subsequently it was further defer to 15Feb2012.I tried to call the CS to make my confirmation to travel in Feb2012 but they told me my ticket have expired.That the hell...I asked them to give me Zuji Singapore HQ office, they are unable to provide.What is the use of CS? They keep telling me to refer to the website and my ticket have expired. So why shld I booked thru the agent? They cannot help us?Please tell me what I shld do?