Users Reviews of WTS Travel & Tours

Travel agency was not transparent with the details. My family booked a cruise cum coach package to Genting. Guess what? The agency got a freelance driver to drive us to port klang to wait for the cruise. Most frustrating of all is that the driver drove us there using his old and stuffy toyota car. Imagine 4 adults and 1 baby cramped into an old and not well air-conditioned car for the whole 2 hours of journey from Genting to Port Klang! It's torturous!
The agency should be transparent and inform us that there would not be a coach to drive us there! We could have paid for a taxi down to port Klang, which would surely be more comfortable! Moreover, we travel to enjoy, not to be tortured! The agency could have just inform us that the package does not provide a coach to port klang, we could have made other arrangements or pay extra to the agency so that they can get us a coach.
Also, the package was not value for money at all. My family felt so distressed and cheated. Our holiday was ruined!

On 14th Jun' 07, a group of 18 of us booked a coach under WTS travel & Tours from Bukit Panjung to Genting HighLand.On 17th Jun, on our returned trip, my son than discovered that he has left is Mac Ipod in the room 10-922 and we contacted the duty manager in charge of this matter.We have reported this lost item to WTS on 17th Jun' night and to our pleasant, Ms Cynthia contacted us that the lost Ipod is ready for our collection on 23rd Jun' 07. Many thanks to WTS Travel & Tours for this arrangement.

Travel was fuss free. Though originally we were allocated to Gold Cruiser bus, on the actual day, we got the CEO Platinum Cruiser for our 3D2N Genting Trip which is a pleasant surprise. The tour guide and driver is professional. Will definitely book with WTS again for their great service and value for money. :)