Yes ! The worst travel agent I have ever came across ! M in a bad situation at present ! Where my flight & hotel are not confirmed yet. I left with 8 more days before the actual departure date. They insisted me on topping up the hotel price, which I did not opt for, giving excuses that the hotel that I wanted to stay is currently not available ! In the 1st place, they did not inform me that I hav to topup xtra cash when there is no hotel available. Worst, I paid 3/4 of the tour package in cash ! And they won't be able to refund my cash, only by cheque and it will take at least 3 wks to issue the cheque ! Their service sucks big time ! During the Natas fair recently, I should be able to get cheap tour package, but they only gave me $60 discount for adult. Full fare for child ! And my twin sharing they charged me with a single adult package !

I feel like lodging a complain to CASE !!

Oh and one more thing, their travel executives are not locals. They are from China !

I only have praises for this agency. i've booked three holiday packages with them over them over the past year and find they exceed expectations. I find them professional and great value for money. They definitely do not qualify for this worst list. No way.

We booked a trip to Bali. They sold us a package consisting of:
5 Star Hotel/Deluxe room
One Welcome Dinner... old food that you wouldn't serve to anyone.
One Tour with that was totally based on commission and how much we would buy and they would profit.
We were told that it was a 5star hotel. Yet, we were arrived and put into something that was 3-4star. Dirty, run down. I called and complained and they said there was nothing they could do about it until I mentioned we would take this to the news papers since this was a scam. We paid for a 5star resort in Bali and got a crappy run down room.
We were changed but the hassle was not worth it.
I would not use them again. We have heard many horror stories since. Avoid!!!