This travel agent is horrible! I dealt with an agent taking care of corporate clients. She grunted when I asked her to entertain me, took a very long time in getting back to me (way passed the time she promised), and got people who picked up the phone to lie that she had left the office when I called (They transferred the call to her after I persisted). After all was settled and seats were supposedly booked and assigned, I find out one day before my departure that she had not completed her job even though she claimed to have done so. My seat had not been assigned! How frustrating!

Yes ! The worst travel agent I have ever came across ! M in a bad situation at present ! Where my flight & hotel are not confirmed yet. I left with 8 more days before the actual departure date. They insisted me on topping up the hotel price, which I did not opt for, giving excuses that the hotel that I wanted to stay is currently not available ! In the 1st place, they did not inform me that I hav to topup xtra cash when there is no hotel available. Worst, I paid 3/4 of the tour package in cash ! And they won't be able to refund my cash, only by cheque and it will take at least 3 wks to issue the cheque ! Their service sucks big time ! During the Natas fair recently, I should be able to get cheap tour package, but they only gave me $60 discount for adult. Full fare for child ! And my twin sharing they charged me with a single adult package !

I feel like lodging a complain to CASE !!

Oh and one more thing, their travel executives are not locals. They are from China !