So Mdm Vanda,

Seems like you discriminate people from China? why not book your travel deals from little India next time?? I'm sure you'll be most pleased with their service.

We booked a trip to Bali. They sold us a package consisting of:
5 Star Hotel/Deluxe room
One Welcome Dinner... old food that you wouldn't serve to anyone.
One Tour with that was totally based on commission and how much we would buy and they would profit.
We were told that it was a 5star hotel. Yet, we were arrived and put into something that was 3-4star. Dirty, run down. I called and complained and they said there was nothing they could do about it until I mentioned we would take this to the news papers since this was a scam. We paid for a 5star resort in Bali and got a crappy run down room.
We were changed but the hassle was not worth it.
I would not use them again. We have heard many horror stories since. Avoid!!!

Terrible service, really... Our employer requires us to book through them, but their service is simply beyond imagination... It takes several days until requests are being answered, I have also had requests which did not get answered at all... if you can, avoid this agency and book elsewhere...