hi ! i like travel with KONSORTIM EXPRESS TOUR...IS SAFE N CLEAN....WOW!!!

4/9/08, my husband and I’d booked coach tickets with Aeroline to sunway. Upon departure I realised that I’ve taken my daughter’s passport instead. I was my mistake and left with no choice I have to go home to get my passport and grab the next available coach that come by.

I called Konsortium which is my greatest mistake. The staff who picked up the phone told me next coach to KL was at 10.30am. So I asked her is there pick up at sun plaza, which is nearest to my house. The staff told me YES but must reach there 30 mins before departure. I repeated my question to confirm.

I reached sun plaza at 9.45am. First question I asked the staff (later I know that her name is DOREEN) is there any pick up at sunplaza at 10.30am? She replied me… hmmm, I haven’t on the computer so I cannot answer you, I said I’m just need to know is there any pick up at sun plaza… She replied me : ” I’m sweeping the floor now, I cannot answer you.Can u come in again at 10am, our office open at 10am.”

Fine, I went in at 10am sharp. I repeated my question. She said NO, there is no such thing, pick up is only at beach road. I was burning then, why cant she just tell me at 9.45am so that I can rush to Beach road. After some heated arguement, I rushed a cab down to beach road. To the fair, during the 10 minutes when I was at sun plaza branch, there was a nice lady who was very helpful, unfortuately I didnt get her name.She had called the beach road branch to get the coach to wait for us.

On my way to beach road, I called sun plaza again at 10.25am. They told me not to worry, they have confirmed with beach road branch and the coach guaranttee wait for me as it was their mistake. I reached beach road at 10.35am. Know what, the coach has left!The staff at beach road claimed that they do not know anything. They told me the next coach will be 1pm while sun plaza told me was 11am… I simply refuse to talk to them further, I rushed next door, bought a coach ticket from grassland within 5 minutes and took a 10.45am coach to kl without any problem … It's really terrible, especially Miss DOREEN. Please learn to sweep the floor with your hand and answer your customer with your mouth. You dont need your mouth to sweep the floor with your mouth.

GOSH!
i'm so gonna complaint about the incidence that happened few days ago when me n my siblings are travelling back to IPOH. I'm gonna COMPLAINT COMPLAINT till all those pig headed, brainless workers, those that never deserved to be named as human beings, not even animals! not not even dust! UNTIL the company fired them or anything.... just Please just vanish from the universe!!!!!!

chill chill.............. okay.... it strated like that!

Bcoz it's kinda precious for me, my sister and my brother to have holidays in the same time. So, we plan to pay a visit to grandma in IPOH. Then, on that morning itself (last wednesday).. we head to the most dirty place in town. PUDU bus station to get the bus tickets for 4.30pm KL - IPOH! A man from the counter gave us a piece of thin paper as the ticket for 3 of us! I was like.. huh?! that's it???.. He said, yah.. it's a free sitting.. first come first serve! Normally, bus ticket from that konsortium company is printed by machine on a paper.. with seats located! Then.. we thought it might be some changes we don't know lor.....

On 4.30pm.. we sit in the bus as usual.. then a bunch of girls with the original printed bus ticket came late... and yelling that they have no seats. SO! the guy which is incharged to check tickets asked us and a few more people who is having the same tickets that look different from the original to leave the bus and change for a original ticket!!! OMFG! What the helll!!!! hey, we paid the same amount as all of the other passangers! and we wanted the bus at 4.30pm! then after quarreling with the that ticket checker guy which doesn't make any sence at all! some of the malays give up and leave the bus! OMG... how could they! it's our rights as well what! why are they giving up! then one by one.. all of them leave the bus including us. No point what, since that bus ticket checker is a dumbo. Me and my sis... along with our lil bro went to the office of konsortium, we argue with the manangement about this problem! they said.. it's their machine error, so they can't track back that how many tickets had been sold. WHAT?! then don't sell any ticket at that moment lar! yor.. stupid izzit?! how can a bus fit in so many passangers if u keep selling the tickets! that's why i said they're brianless lor! YOR! then they assure that we will have a seat on the 5.30pm bus. BUT it's already one hour passed lor! I will really want them to pay back my lost 1 hour! no matter how. if not. i'm gonna complaint this case to what ever source that i could! until it bcomes a big impact to their company!!!!!

really very frustrated about our customer serivice! how can it be like this! it's so againt's human rights! you know what, some other victim like us(malays) went to the counter and change back the ticket to cash. That's it. That's how the company treat their mistakes towards customers! What if they can't get any ticket back to Ipoh with the cash that they got back, because it's kinda late already..... then... walao eh! They should have go complaint to the office like what we did. At least make sure we'll have a seat on 5.30pm bus. AND.. also complanit to get back our lost 1 hour. maybe some voulcher or anything! we deserved!!!!!!!