last yr i was late for 5 mins..my coach leaving at 6..i reach 6.05..n its raining..im with a baby and my old mum..but the bus left without us..the golden mile staffs are very arrogant..im not going to take it anymore..

4/9/08, my husband and I’d booked coach tickets with Aeroline to sunway. Upon departure I realised that I’ve taken my daughter’s passport instead. I was my mistake and left with no choice I have to go home to get my passport and grab the next available coach that come by.

I called Konsortium which is my greatest mistake. The staff who picked up the phone told me next coach to KL was at 10.30am. So I asked her is there pick up at sun plaza, which is nearest to my house. The staff told me YES but must reach there 30 mins before departure. I repeated my question to confirm.

I reached sun plaza at 9.45am. First question I asked the staff (later I know that her name is DOREEN) is there any pick up at sunplaza at 10.30am? She replied me… hmmm, I haven’t on the computer so I cannot answer you, I said I’m just need to know is there any pick up at sun plaza… She replied me : ” I’m sweeping the floor now, I cannot answer you.Can u come in again at 10am, our office open at 10am.”

Fine, I went in at 10am sharp. I repeated my question. She said NO, there is no such thing, pick up is only at beach road. I was burning then, why cant she just tell me at 9.45am so that I can rush to Beach road. After some heated arguement, I rushed a cab down to beach road. To the fair, during the 10 minutes when I was at sun plaza branch, there was a nice lady who was very helpful, unfortuately I didnt get her name.She had called the beach road branch to get the coach to wait for us.

On my way to beach road, I called sun plaza again at 10.25am. They told me not to worry, they have confirmed with beach road branch and the coach guaranttee wait for me as it was their mistake. I reached beach road at 10.35am. Know what, the coach has left!The staff at beach road claimed that they do not know anything. They told me the next coach will be 1pm while sun plaza told me was 11am… I simply refuse to talk to them further, I rushed next door, bought a coach ticket from grassland within 5 minutes and took a 10.45am coach to kl without any problem … It's really terrible, especially Miss DOREEN. Please learn to sweep the floor with your hand and answer your customer with your mouth. You dont need your mouth to sweep the floor with your mouth.

Keen on their travel packages to malaysia. Called up their golden mile office and I was astonished to be attended by an arrogant staff and thereafter hung up my call. And when I called back, the same thing happend. Overall review: Bad customer service