Users Reviews of Hong Thai Travel Singapore

Hong Thai agency customer service staff is so unfriendly. I reach hong thai agency at chinatown 10 mins before closing time yesterday. One of the guys told us is closing time but when i looked at the watch. it's shows 7:50 pm and he said i'm sorry i have to ans phone calls, pls go to onther counter. what kinda of attitude is that.. bad service but after that a lady took over.. kudos to you.. i'm happy .. but guys aren't u all selfish

i have a very very bad experienced with hong thai, before i paid them deposit i had confirm with the staff that will full refund be granted if the tour cancel because of insufficient head counts (when i took up the offer there are only 4 headcounts-we are the early bird) they are very sure that i can get back full refund. so i paid. Past few days i ve received a call from hong thai staff informing that we have to change to another package(7 days 5 night) due to insufficient headcounts (staff insist that it is not because of insufficient headcount, it is because of airlines take back their seating so we have to change our package, giving me alot of excuses) it is extremely rediculous as the package we opt for consist of 6 nights (7 days 6 nights) that is the special attracted me took up theif offer initially. so we asking for a full refund then (guess what they said? im so sorry, there is a clause that hotel and tour are subject to confirmation) i said it is not the matter as the days changed from 6 nights to 5 nights, they said there isnt any different as we are still going to jpn) then the staff saying that there will be a surcharge of $100 per pax if we cxl the trip. keep saying that the terms and condition stated clearly that hotel and tour are subject to confirmation. and we forced to pay $200 surcharge for nothing. (just imagine if customer request to cxl the trip due to this "so call" unforseen circumstances) hong thai will earn tonnes of money for doing nothing. i trust them, and yet i received this kind of unfair treatment. good luck to you!! we had decided to boycott them for now on.

Hong Thai has to think of upgrading their phone line its so difficult to get thru the phone while we r so urgent to reply them bad is so bad and sometime we just lost the seat because of the phone line tat cant get thru bad