I also came back from tours. Eug, you travel to Europe right?

We have pay for so many optional tours that organized by tour leader. it add up the cost of our expense. in the end, our $$$ spend in the optioanl tours more than other things.

dun know other travel agency or anyone of travellers here, do you going to all the optional tours?

May I know how to make unsatisfied feedback to higher management of (Five Star Tour), what\\\\\\\'s the email where i can complain and claim?
Thanks Alot.

For all the times i had been using 5 stars coach to malaysia and have no complain at all. But this time it realy spoiled my this beautiful sunday evening from a staff by the name Liling at Blk 221 #01-104,
Boon Lay Shopping Centre, fivestars travel. This staff attitude is worse and Five Stars Tours dosent deserved the pledged in providing excellent service to valuable customers.

The incident is like that:
We booked a coach at 5.30pm at 29 november 2008 to kuala lumpur. Howvever by the time around 5pm a staff from 5 stars had called us to collect the bus no. That time we already at the carpark infront of 5stars. we thought there is a courtersy called as remeinder.
So by 5.10pm we collect the bus no at ticket counter and my mum when straight to brought some bread in-case she need to sosume during the journet by 5.15pm to 5.20pm again a called to me, where we are just infront the coach. We told them my mum will be back very soon, but the staff ,liling with very bad attitue told us the the coach will moved when everybody is in the bus even though before 5.30pm, therefore i file a complaint that it is just 5.20pm and she will be back just before 5.30pm before the coach depart. The Liling put in the way that we are in the fault, and didint value a royal customer like me. At the end my mum back at 5.25pm 5 min before the coach depart. so i believe the 5 stars Liling souldnt have ths attitued, sound like we are having free ride in the coach. I hope i can alert anyone who wan to use 5 stars , should prepare for the emotion disturban from the staff. especialy Liling.