Taken from FAQ of Chan Brothers Website:

Q: What is a good travel agent?
A: NATAS Chief Executive Mr Robert Khoo has complimented that an agency which is transparent and upfront with customers is a good agency. A good agency's trading conditions are fair to both parties. Good agents will put in their best effort to ensure that customers get what they want, and are there to handle problems or complaints if such situations arise.

Customers say they like agencies with well-informed, well-spoken and helpful staff who know their product, volunteer information and are able and willing to recommend destinations based on customers' interests and budgets, not merely on the price or promotion alone.

My experience was Chan Brothers do not qualified as a good travel agent based on above criteria.

Lily, i'm going for the Central Europe package. Wonder how would it be like.
Gavan, mind sharing your experience? Where you went and how bad was it?

Hey Silly Me...

I also just booked a tour with Jun-Air during the Aug NATAS'09, and like u, my heart also sank deeper and deeper as i read more and more bad reviews abt Jun-Air. My god... the bad reviews goes on and on and on...

i'm really hoping and praying that everything turns out well... pleaseeeee........!!!!