3D 2N Penang frm Farmosa Holiday Tours

Singapore travel agency: Farmosa Holiday Tours From: Singapore
Going to: Penang

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ng wrote on 11 April 2009

I call in to check for my holiday package , but the male staff was so rude .The way that he told me the amount and arrangement ,can feel that he so angry to spent the time to check for me .That why I will give up ,book package from them .

John wrote on 13 November 2011

William is literally the worst kind of travel agency staff/manager that could ever have served us. He is rude, unprofessional, defensive, unclear in his explanations on the rights of customers, does not teach his staff to be clear to customers on their rights in the event of cancellation of flight due to unforeseen circumstances (e.g. Recent thailand floods), pushes everything to the customer when things go wrong, tells the customer at point blank that I quote him "it's just your luck". Utterly disgusting service and experience. The worst I ever had vis travel agencies. The poor service is reflected in his staff too. They literally take a "bo chap" (i.e. don't care) attitude to customers needs, and I need to call the agencies 5 times before anyone bothers to pick up! Imagine if it was an emergency. Reviews of praise of this place without proper elaboration on what exactly was done well should be taken with a pinch of salt - it is probably written by the agency itself, please, spare your money for other agencies whom are more polite and professional.

Harry Goh wrote on 11 June 2010

It must be the work of the devil to have made me and my wife walked into this agency to book a short free and easy trip to KL. Everything was a mess even before we start our trip, wrong date booked and extra money to rebook coach and hotel, it was a complete nightmare..total costs for 2 for 3 days 2 nights to Kl by coach $570! (originally less than $400), do you believe it?. Well, it must been my worst luck that day to have walked into this agency!! totally disappointed with their lack of empathy and professionalism..Will only consider using this agency again in my NEXT life..

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