Singapore travel agency: Seiki Travel From: Singapore
Going to: New Zealand, 11D New Zealand Highlights
Travel Package Details
New Zealand, 11D New Zealand Highlights
As per tour itinerary
Singapore International Airlines
Singapore - Auckland
Travel agency or supplier for this travel package
Please tell the travel agent you saw it on Travelpear.com
wrote on 31 December 2009
I write to commend on the pleasant service their Staff from IMM Seiki Travel has rendered me in booking a Hong Kong holiday. She showed initiatives, was assuring, polite and patient in answering questions to my satisfaction. I checked out other travel agents prior to booking with Seiki and it was this seiki staff’s good customer service that made me decide to have my holiday (5D/4N Hong Kong) booked through her. Two days before departure for Hong Kong, She even called me up to remind me to do online seat reservations. She is wonderful!
wrote on 12 July 2011
Good Service and knowledgable staff.
I will surely come back for their service.
wrote on 1 June 2012
I had the very bad experience with Seiki Travel at tiong bahru & tampiness. The staff who served me in the beginning left the company without my info. The company moved out without my info too. Then i tried to call them up and it seemed like they did not have a proper handover and everything was messed up. They did not book the travel insurance for me where the ex-staff said she would so that i could get the good deal during the NATAS fair. The flight timing she suggested to me has to change due to her mistake where the timing turned out does not work good with my itinerary and ended up i have to pay more for the flight change. They passed me like a ball where nobody really want to take up the mess for the ex-staff. The staffs there do not like to reply my calls and emails. Their favourite quote is 'we will get back to you' but you wouldn't listen a word from them afterwards. You have to keep chasing and pushing them for all your enquiries and documents done. It could be quite tiring where you are paying the money for suffering. It really spoil my mood before the tour starts. I warn people do not vote for it for their lousy customer service & poor management handling.
* reviews from travelagents.com.sg
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