I only have praises for this agency. i've booked three holiday packages with them over them over the past year and find they exceed expectations. I find them professional and great value for money. They definitely do not qualify for this worst list. No way.

It sucks big time. Their tour guide, ms. Chung went MIA after informing us last minute that the flight is "cancelled", when in truth, the flight is still on and it was not cancelled or delayed. She refuses to answer calls or reply texts, does not speak while on the phone. Its been hours and we still dont have any explanation from her. Fucking asshole.

I had the same bad experience with this agency. I call to enquire abt the process on how to collect my refund which Thai Airways has kindly agreed as I was unable to travel due to some unforseen circumstances.

Spoke to one of the agent from Parkway Parade. He can't really speak and keep repeating the same thing all over again when I am trying to ask him what form of "authorise" he needs from Thai Airways. Is it in the form of an email, hardcopy letter from Thai Airways? He can't answer me. In fact, before I could tell him the story, he was very stern and very defensive and told me there is no refund. He was trying very hard to discourage me from appealing for the refund and sounded very frustrated with me. I was shocked also to learn that the company needs six month to process the refund. The agent talk as though he represent Thai Airways too and keep reminding me that Thai Airways will impose an administrative charges too. When I told him Thai Airways did not inform me in the email, he said that does not mean they will not charge the administrative charges when they process my refund. I would strongly disencourage anyone to get any ticket from this travel agency. When I wrote to the team lead to appeal for the waiver on the admin charge instead of being empathy, he reminded me that it is clearly stated in the ticket and it is the company policy. I believe can read what is on the eticket and it is precisely this that i wrote the email to them to appeal. This travel agency really give the airlines a bad name.