I booked a recent tour to Japan and I Really have the worst nightmare with Chan brothers.

First they said they needed my husband's visa before they can confirm the extension. So right after we came back from overseas we rushed to finish his visa processing, then we tried to call the agent for 2 days. Till I have to call up the global helpdesk to locate her then she called us back. and they have already confirmed the extension without checking with us again, and arriving back to Singapore at midnight. It was terrible. and when we wanted to amend, it was another S$125, on top of $100, And it was 4 of us, my parents, my husband and me.

And our agent had booked for us the most expensive date for whole of April, paying more than 300 per person. When we are the 6th person to book the tour in Feb 2008.

Lastly, I asked the agent why is chan brothers' advertisement so misleading, and did anyone ever complain. she said they just accepted the explanation they gave. I felt very angry and cheated. N I cannot accept the explanation they gave. I have logged a complaint with CASE.

And when I wanted to see the manager, she listened half way then she said she had a meeting to attend to.

Just because they are a bigger tour agency and that do not give them a right to be so misleading and arrogant and dishonest.

i had a SUPER BAD experience with them! They didnt inform me of the change of flight timing and also when i had problem oversea, they did NOT try to help at all. what kinda service is this? when i came back from my trip, i went down to complain because they gave me the wrong timing for my flight but they just shout and yell at me. I will NEVER book any package with them ever again!

I think this review website is really going to the dogs. You are asked to merely review the services Chan brother provides and not get personal and vicious to each other. Hearing all of you growling to each other whether as staff members of the company disguised as reviewers or discontented customers lashing out at the company really makes me sick.

You all behaved like uncivilisd people and now i understand why Singaporeans are rated as the worst in internet etiquette and highest in cyber bullying.

Can we just stick to the facts and let people make their own judgement? Grow up all of you especially dark traveller, maverick song and kon shens. stop being bigots

Now I can understand

1 Pl send details of remaining days' itineraryWhich airline ?
2 What's the cost for another additional nite stay (twin rm)?
3 Any tour to NZ(Sth Island) & Sydney?

Ans: Answered via private email or telephone

Dear Partner,
We have a client for travelling to Australia starting from Singapore for 4(four)Adult will departure on July 09,2006. Please info us for the details programs and the rate will including : air Ticket SIN-SYD-SIN,Hotel accomodation,Tour,Gudie,etc.We are very appreciate waiting for your confirmation by email as soon as possible. Thank you very much for your cooperation.
Regards,Tutut R.H
Ans: Answered via private email or telephone