Went to this travel agency yesterday to Booked a 8days/6nights package tour to Guilin China. Was smooth and the customer service was friendly and engaging. She was willing to check for us the vacancies and such and explained to us in details what to expect and where to gather. Now waiting to see if the tour turns out to be good as well...

Disappointed! They booked us at an uncompleted hotel! No phone in room, no restaurants, cable tv not ready. We wait to see how our breakfast is handled tomorrow! Nam Ho is losing their touch. More details and names to come! Tune in! What a wedding anniversary!

Bad experience with Nam Ho.

We have decided to take up the 6D4N melbourne package with Nam Ho as it was the only agency that had our preferred departure date, given it was a last minute decision. It\'s our first time using Nam Ho, and being an old name in the industry, we were actually looking forward their service.
However, our disappointment came at the very beginning during registration. The entire registration process was done over the phone and via email as the branch manager who we liaised with said it wasn\'t necc to go down to their office. However, after deposit placed, we heard nothing from them. No confirmation of group size, no visa was sent to us, nothing! When we tried calling the agency, we got conflicting information about the group size.
Feeling that something was really amiss, we decided to go to their office on sunday as our departure was going to be on the following tue. We were attended to by the same branch manager that liaised with us during the booking. He claimed that he was shocked that we were not contacted nor were sent the ETAs. Nevertheless, thoughout our entire time there, he was NOT APOLGETIC OF SUCH MISHANDLING !! When questioned why the group size he mentioned now was diff from what he told us over the phone, he had the cheek to say that \"honestly, i\'m looking at the system now, and the number is this\". This made me questioned the integrity and reliability of him,the BRANCH MANAGER.

When we were finally made the balance payment and requested for an official receipt. I had to contact the same manager 4 times before it was eventually sent!! This was defintely unacceptable.

Despite the above unhappiness, we thought we could forget abt it as long as the trip was good. Meal arrangement was a big FAILURE. We were at melbourne, hence,hoping to tryout their local delicacies, but instead were served 4 meals of 6 course chinese/malaysian food!! We sure can get better quality chinese food in spore!!!
What\'s REALLY shocking was during our stay at philip island. We were informed when checking in that nite, our breakfast for next morning was already available in our room!! What??!! This was the first time ever that, on a package tour, we have to take our breakfast in the room !!

So, this is wat Nam Ho\'s service is all about. This shall be our First and also our LAST time using Nam Ho.
Extremely Disappointed!!

May i know the exact itenary.time of departure and arrival of the cruise and also exact place of departure!

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What is the total price for 3 adults and 1 child to 4D3N Phuket-krabi (cruise) ? What other charges involve ? What time is the departure and arrival from/to Singapore ? Place of embarkation ?
Ans: Answered via private email or telephone

May i know the exact itenary.time of departure and arrival of the cruise and also exact place of departure!
Ans: Answered via private email or telephone

Hi i would like to know of promotion to Krabi for 2. Would want to stay in Small hotel.
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Hi, do you have tour package (flight+hotel+transfer) to Phi Phi Island, Krabi? If so, how much? Thanks
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Hi could you give me a quote for the \"4 Days 3 Nights Phuket - Phi Phi Island, Krabi (By Cruise) Krabi \"

Departure date is flexible from 18 to 21 Dec 2010
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Never received a response. Please write to my mail ID
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Want to know the tour package price for phuket-krabi-phi phi
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i want to go phuket-phi phi island, krabi 4 days 3 night. what the price for the trip now? and how much the price for the child age between 7-11 year old. if include the trip and the flight ticket, how much the price? thanks.
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i want to go phuket-phi phi island, krabi 4 days 3 night. want to ask the price still same? n how much the air ticket from singapore to phuket?
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1)Can i check the time of the cruise on Chinese New Year. For 4 Days 3 Nights?
2)Does it expensive and how do your company change of one person?the travel fare included tax together?
3)It that the flight not including, and we should booking ourselves.
4)What kind of the hotel that we can choose?
5)What kind of cruise that we go?
Please let me know as soon as possible. thank you.
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what flight to there and return? the travel fare included tax? what type the cruise to Krabi? what hotel that can we choose? is it avaliable for tha date? can i have the travel detail/ thanks

Ans: Answered via private email or telephone

what flight to there and return? the travei fare included tax? what type the cruise to Krabi? what hotel that can we choose? is it avaliable for tha date? can i have the travel detail/ thanks
Ans: Answered via private email or telephone