Made booking with Nam Ho package tour to Taiwan on Dec 2006 for 5 persons (7D tour). When i decided to made payment for my deposit by credit card, the sale rep told me service charge of 1% wil be impose if I charge through credit card. I week before our departure, I went down to made full payment they told me service charged increase to more than 1%. I ask why, they told me their finance department had increased the service charge a few days ago. I was angry because I was not told earlier that service charge will be increase again in later date.

Greetings from Bhutan Dynasty Travel !
I am Pelden, working for more then decade in the tourism industry. We are specialized in village festival tours, farmhouse stay, textile tours, trekking, camping, bird watching and hiking trip in the beautiful Himalaya.
We would be so glad to work with you, and assure to provide a memorable trip to our clients.
If we could be of any assistance to you in any other ways please, let us know!

Best Regards,

Pelden
Email: pelden@bhutandynastytravel.bt www.bhutandynastytravel.bt

Bad experience with Nam Ho.

We have decided to take up the 6D4N melbourne package with Nam Ho as it was the only agency that had our preferred departure date, given it was a last minute decision. It\'s our first time using Nam Ho, and being an old name in the industry, we were actually looking forward their service.
However, our disappointment came at the very beginning during registration. The entire registration process was done over the phone and via email as the branch manager who we liaised with said it wasn\'t necc to go down to their office. However, after deposit placed, we heard nothing from them. No confirmation of group size, no visa was sent to us, nothing! When we tried calling the agency, we got conflicting information about the group size.
Feeling that something was really amiss, we decided to go to their office on sunday as our departure was going to be on the following tue. We were attended to by the same branch manager that liaised with us during the booking. He claimed that he was shocked that we were not contacted nor were sent the ETAs. Nevertheless, thoughout our entire time there, he was NOT APOLGETIC OF SUCH MISHANDLING !! When questioned why the group size he mentioned now was diff from what he told us over the phone, he had the cheek to say that \"honestly, i\'m looking at the system now, and the number is this\". This made me questioned the integrity and reliability of him,the BRANCH MANAGER.

When we were finally made the balance payment and requested for an official receipt. I had to contact the same manager 4 times before it was eventually sent!! This was defintely unacceptable.

Despite the above unhappiness, we thought we could forget abt it as long as the trip was good. Meal arrangement was a big FAILURE. We were at melbourne, hence,hoping to tryout their local delicacies, but instead were served 4 meals of 6 course chinese/malaysian food!! We sure can get better quality chinese food in spore!!!
What\'s REALLY shocking was during our stay at philip island. We were informed when checking in that nite, our breakfast for next morning was already available in our room!! What??!! This was the first time ever that, on a package tour, we have to take our breakfast in the room !!

So, this is wat Nam Ho\'s service is all about. This shall be our First and also our LAST time using Nam Ho.
Extremely Disappointed!!

hi

any promo for 4 adults and 3 kids? depart sch hols only.
Ans: Answered via private email or telephone