please email to me the room rate as soon as possible for the below, check in on 30/04 and check out on 03/05.

1. Somerset Orchard Serviced Residence
2. Orchard Parksuites Serviced Residence
3. Hilton
4. Meritus Mandarin

Bed Request : 1 king bed

Melissa Tan
Sarawak, Malaysia

William is literally the worst kind of travel agency staff/manager that could ever have served us. He is rude, unprofessional, defensive, unclear in his explanations on the rights of customers, does not teach his staff to be clear to customers on their rights in the event of cancellation of flight due to unforeseen circumstances (e.g. Recent thailand floods), pushes everything to the customer when things go wrong, tells the customer at point blank that I quote him "it's just your luck". Utterly disgusting service and experience. The worst I ever had vis travel agencies. The poor service is reflected in his staff too. They literally take a "bo chap" (i.e. don't care) attitude to customers needs, and I need to call the agencies 5 times before anyone bothers to pick up! Imagine if it was an emergency. Reviews of praise of this place without proper elaboration on what exactly was done well should be taken with a pinch of salt - it is probably written by the agency itself, please, spare your money for other agencies whom are more polite and professional.

Could only read half of the feedback on Farmosa Holiday Tours. Was shocked to see very negative feedback on service & surcharge. Allow me to share my experience. We met very friendly, helpful & pleasant sales assistants. I requested for the $558 or so Disneyland Tour that was advertised in the newspaper. But I was told that they were sold out. Felt they should not advertise it if it is sold out. As this can be very misleading. And I was given a $738 package. In the end I paid another $98 for the airport tax & $60 for airfare top-up. I thought that the airfare will only increase in October. I also found out that they did not arrange for any tranfer to & from Disneyland. I felt I was overcharged. But signed in because this is the only company that provides meals which I had to pay seperately. In the end I paid $2,092 for 2 of us. This included tours to Ocean Park & Mdm Tussaud\\\'s museum. I also noticed that my name Angel was spelt Angle. I had to ask for an official receipt. And the official receipt for the cheque I gave was under my husband\\\'s name instead of mine. Perhaps they should be more careful about the details. I hope that they will be able to be more consistent in their charges. So that they will be able to attract more customers. They must remember that people \\\"Once bitten will be twice shy\\\". And this will affect their reputation & their business. Anyway, I hope that they will not repeat their mistakes again. And that they will make every effort to improve their service & their pricing. I wish them all the best. And hope that my feedback will be useful to them. Realized that my 4 days 3 nights Disneyland Tour to Hong Kong was more expensive than my 12 days to Italy, Switzerland & France. I paid only $5,876 for 2 of us with 75% meals provided.Air ticket, tax & transfers all included. I would like to recommend CS Travel Pte. Ltd which is in the same building. They are also very friendly, efficent & helpful. I would recommend them to my friends. And I would like to patronize them in future. * However, I realized that I could not find any feedback on their company? Perhaps you could post my feedback on them. Thanks & God bless you.

if 2 people(me and my fren) is going, how much must we pay per person, inclusive of all the taxes and stuffs? and, if we wan to stay longer than 3 days, is it possible?
Ans: Answered via private email or telephone

Hi, could I know is the price listed included the airport tax & service fee ? If not , may I know how much will it be cost ?

What will be the attaction place we will visit in pulau langkawi ?

I intend to depart on mid of January 2007, could I know is there any package available at that time ?

Thanks
Ans: Answered via private email or telephone