I had the same bad experience with this agency. I call to enquire abt the process on how to collect my refund which Thai Airways has kindly agreed as I was unable to travel due to some unforseen circumstances.

Spoke to one of the agent from Parkway Parade. He can't really speak and keep repeating the same thing all over again when I am trying to ask him what form of "authorise" he needs from Thai Airways. Is it in the form of an email, hardcopy letter from Thai Airways? He can't answer me. In fact, before I could tell him the story, he was very stern and very defensive and told me there is no refund. He was trying very hard to discourage me from appealing for the refund and sounded very frustrated with me. I was shocked also to learn that the company needs six month to process the refund. The agent talk as though he represent Thai Airways too and keep reminding me that Thai Airways will impose an administrative charges too. When I told him Thai Airways did not inform me in the email, he said that does not mean they will not charge the administrative charges when they process my refund. I would strongly disencourage anyone to get any ticket from this travel agency. When I wrote to the team lead to appeal for the waiver on the admin charge instead of being empathy, he reminded me that it is clearly stated in the ticket and it is the company policy. I believe can read what is on the eticket and it is precisely this that i wrote the email to them to appeal. This travel agency really give the airlines a bad name.

We booked a trip to Bali. They sold us a package consisting of:
5 Star Hotel/Deluxe room
One Welcome Dinner... old food that you wouldn't serve to anyone.
One Tour with that was totally based on commission and how much we would buy and they would profit.
We were told that it was a 5star hotel. Yet, we were arrived and put into something that was 3-4star. Dirty, run down. I called and complained and they said there was nothing they could do about it until I mentioned we would take this to the news papers since this was a scam. We paid for a 5star resort in Bali and got a crappy run down room.
We were changed but the hassle was not worth it.
I would not use them again. We have heard many horror stories since. Avoid!!!

This travel agent is horrible! I dealt with an agent taking care of corporate clients. She grunted when I asked her to entertain me, took a very long time in getting back to me (way passed the time she promised), and got people who picked up the phone to lie that she had left the office when I called (They transferred the call to her after I persisted). After all was settled and seats were supposedly booked and assigned, I find out one day before my departure that she had not completed her job even though she claimed to have done so. My seat had not been assigned! How frustrating!