Oringdoor, which branch did you booked with?

20 of us came back frm Eastern Europe last Oct with Five Stars incentive tour by Ivy Koh, very good no complain. Lovly places n beautiful. Go 4 incentive never go wrong.

Could not have imagine the service from 5star is so bad till i book my trips to Camera highlands KL and malacca last Oct. We stayed at Palace beach in KL which is 20-30min drive away from KLCC.
We waited for 2HRS and 45MIN for the 5 star coach to pick us from KL to Malacca, we were being told to wait at hotel lobby since 9.30am for the coach to pick us up at 10.00am.
At 10.20am, the coach is still not here, so i decided to call 5star and check.
The 1st call, they put me on hold for a very long time, thinking of the high cost, i hang up.
One lady hang up my 2nd call which piss me off. I think its not her carelessness to do so.
I waited for 10min till i reach the sales person. They transfer the calls to many places and Nobody bothers to ans me.Very frustrated.
They told me that the coach will be late about 11.30am to reach. The time was already almost 11am.
At 11.40am, The coach was still no where to be seen. I request the reception to assist in calling Singapore to check. 5 star took a long time to ans their call and finally say the coach will reach by 12pm due to traffic.
The coach finally arrive at 12.15pm. When i ask the driver, he answered that he started his journey from GENTING at 10AM and needs to pick up others at various hotels.
5Star should not request us to wait at the hotel lobby at 10AM as the coach also starts at 10AM from GENTING.The location is at least 1hr 30min from GENTING.
Will never book with 5star for Malaysia ever again

please check availability
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The rate here was for 2DIN. If I want to extend for 3D2N, what is the best offer that you can give me?
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Hi, I would like to ask for the price to go to Batam for 2D1N for 2 people? and the prices for 3? and 4? Also, does the price include ferry departure tax?
thank you.
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Hi, we wish to have a 2d1n stay at Harris batam on the 1st of may.
We need 2rooms; 1 room for triple adults & 1 room for 2 adults with 7yr old child w bed.
Can u let me\\\' know what is the total cost for package inclusive of ferry etc?
Many thks
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will like to check the prices for 5 adults in 2D1N Batam Trip.(Holiday Inn Hotel)
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please advise what is the price for 4 adults and 1 baby (2 rooms) and is there any tour with lunch inclusive?
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Hi i would like to know if there\'s a family package for 2 adults and 2 kids to Batam (Harris Resort).

I would prefer additional upgrade to Family room @ $40.

please advise. thanks!
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wat is the tour activity
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