Hey, nice to read all the genuine and candid reviews.

Let me summarised my exp with five star so far: "poor service and lousy attitude".

We have booked an 18-days tour to Europe (10D) and China (8D); which is supposed to depart on 26 Nov 09. Last week they called to tell us that the airline has cancelled their bookings. We have a choice of changing dates and paying a higher price for a different airline. After a few conversations, the latest from five star is that the airline (China Eastern) has miraculously became willing to move other pre-booked seats to accomodate our original schedule, but this to be confirmed next week.

Throughout the last week, five star keeps shifting the goal post to delay and offer us "alternatives" with higher cost or different dates; knowing very well that as the departure date gets nearer, the odds gets better for them. Initially, i thoughts that this could be a genuine mistake on their part. However, after reading some of the posts in this site, this seems more like one of the more commonly-used scams by unscrupulous travel agents. Btw, has anyone in a same fix as us?

Anyway, let see how five star response when the next week come. Will keep u guys updated on the outcome. Cheers!

To For Those Cheap Skater, every customer have their commend sense before they join the tour.The staff will explain cleary all those thing to customer.I have join five stars normal tours and big group tours(australia). One more thing the OPTIONAL TOUR is not FORCE for it,somemore europe/western country all the agents are provided the tours for sure will have optional tours.
I think u better use your commend sense before u write in the comment.

One of the worst places to experience customer service. When the agents are trying to convince you to take up the package, they smile and coax you to pay up. However, once an issue arises when changes have to made by the customer, the agent starts shouting on the phone, cutting the customer off when they are talking and even blatantly shouting NO when the customer requests to talk to the manager. I had the worst nightmare when myself and a friend booked for a 2 night cruise for the 17th of June. Having a sister come down with flu, I was unable to make the trip and requested for a deposit refund. It was only 1 day back that I had made the booking and was told that I was on the waiting list and that it will be really difficult for me to get a place on the ship. The very next day, tehy said we got a cabin so no backing out. HUH? Was the agent just lying to me then? Having given a very valid reason as being quarantined, no such excuses were accepted. Agent (Sam Cheng) insisted that we have to forgo $200 (within that 1 day itself!). I will never be doing business with them again and will also be spreading the word to my families and friends. They are definitely my far, the WORST agency I have had to do business with.

3D2N 26oct to 28oct, delux sea facing room, preferably with spa package and meals included.
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Required to hv info on 11th Sep - 13th Sept in Bintan lagoon Restort. Single Deluxe Sea Facing Room 3 meals to b included in the packages. Do call after 3pm tks
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Hi, we\'re looking for a 2D1N getaway for 5pax. Please assist to provide details for date of travel, accommodation & travel rates. Thanks
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What would be the best deal you can provide for Frid 2nd (pm arrival), Sat 3rd and Sund 4th March (check out Monday, 5th - earliest ferry back to Singapore). 2 superior rooms, 4 people (+1 baby). To include breakfast and transfer to/from Bintan Lagoon Resort from Singapore. Many thanks
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Anymore place for Bintan staying at Bintan Hotel Resort on 5-6/08/2006 (2D1N)?
4 Adult n 2 Child
2 rooms needed

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2D 1N for bintan lagoon, 1 night extension, deluxe sea view. Please quote for weekday for July2006 (Sunday depart).

Package include?
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