Onces i read the feedbacks here & plus the experience i had, i deeply regretted using Five stars!! Will not use five stars ever ever again!!!

I had a very bad2 experience with Five Star Travel during my two way trip Singapore-KL on 6th ~ 8th of March 2010. Boarding a Super VIP Coach which cost me $100 per head x 2 pacs.

1) During tickets purchased @ Boon Lay branch, the lady whom attended me strongly confirmed the departure location in KL is at Pasar Rakyat but it turns-out to be at Pudu Raya. My uncle in Malaysia was been informed on the initial departure venue and been waiting there for hours as the destination divert without any advance notice.
………………………..FALSE INFO…………………………………………………..


2) Return journey on 1730hrs bus from KL, the bus breakdown at Seremban and we had to wait 2.5 hrs for the replacement bus from KL. The poor thing, I was with my 72 years old mom.
…………………….LACK OF SUPERVISION AND MAINTENACE………………..

3) The initial arrival time was been informed to my brother in Singapore whom going to fetch us at Beach Rd. When the incident occurred and time frame affected, he was so nervous and started to make enquiry in the Five Star Travel office, surprisingly NOT even one the staff aware of the incident…
………………………………POOR COMMUNICATION……………………………..

From these point of experience I had encountered, I strongly recommended NOT to engaged with FIVE STAR TRAVEL. It was so DISGRACEFUL and i'm very dissapointed with the service thru-out.

btw, the same reason "the guy quit liao!" was given when I questioned about the mistake in the booking of hotels. When I asked for the proper name, address n telephone numbers of the hotels they had booked for me (the same ones used in their packages to Taiwan), the lady whom I spoke to said she and the other colleagues didn't know the address and the guy (a senior) who was responsible for my booking had quitted.

I thought CTC was bad enough (the tour guide was more keen in earning commission at Rolex centres etc) than whether making allowances to ensure we enjoyed the fun we were looking forward to after going all the way up the mountain. These agents made me quite anti-package (at least from Singapore agencies).

When I went to NATAS fair for my Korea trip last year, most agents are quick to tell you about 4-star hotels and the number of restuarant meals included and not the actual sites of attraction. When I asked a lady from Dynasty why the Korea's packages only include 1.5 days of less in Jeju (mostly indoor sites such as the Bear Museum other than the Dragon Rock or something of that sory at Sunrise Peak) , her reply was 'there is nothing to see there'. So, in the end, I chose to go on my own as I was there were more to Jeju than just a Dragon Rock and a small Bear Museum which I could easily see elsewhere nearer

I\'m going to go to Bintan during the comming holiday.
is this 2D1N package available at SGD70?
the desired departure on 13th or 14th Feb. staying for 2 Days. How much is the final price for 2 persons in one room, inculding everthing like ferry return tickets, Hotel, taxes, and any surcharge...
The Hotel is located in which beach of Bintan? Is it in Nirwana Beach?
Thank you
Ans: Answered via private email or telephone

How much are the overall costs with additional things? (tax, weekend surcharge, member size etc)

Is there a 2D1N possible this weekend at 70SGD?

Ans: Answered via private email or telephone

What are the additional costs? (tax, weekend surcharge etc)

Is there a 3D2N package for Mana Mana beach club?
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HI, what will be the quotation like during the CNY period between 07feb to 10feb ?
Ans: Answered via private email or telephone

Dear Sir,

How are you doing? I and my wife will travel in Bintan from Nov 4 to Nov 7, 2007. We would like to accomodate in Nirwana Beach Club. Would you please let me know the total fares? After that, I will book in your package. Thanks.

Sincerely,

Ho-Hsiung Hsia
Ans: Answered via private email or telephone

Dear Sir,

I and my wife would like to travel Bintan in November 2007. We wonder what is the fares of package for 2 adults in Nirwana Beach Club from Nov 4 to Nov 7, 2007? Thanks for your kind response.

Look forward to hearing from you soon.

Best regards,

Ho-Hsiung Hsia
Ans: Answered via private email or telephone

Dear Sir,

I and my wife would like to travel Bintan in November 2007. We wonder what is the fares of package for 2 adults in Nirwana Beach Club from Nov 4 to Nov 7, 2007? Thanks for your kind response.

Look forward to hearing from you soon.

Best regards,

Ho-Hsiung Hsia
Ans: Answered via private email or telephone

Dear Sir,

I and my wife would like to travel Bintan in November 2007. We wonder what is the fares of package for 2 adults in Nirwana Beach Club from Nov 4 to Nov 7, 2007? Thanks for your kind response.

Look forward to hearing from you soon.

Best regards,

Ho-Hsiung Hsia
Ans: Answered via private email or telephone

What is the cost package for 3D/2N at Mana Mana Beach Club
Ans: Answered via private email or telephone

Are the prices featured per person or is that a package price?
Ans: Answered via private email or telephone