I went to the NATAS travel fair wanting to book a trip for 5 (include myself) to Central Japan (main intention is scenic view since I have 2 old folks > 75 yo travelling with me). I scout around and approached a few major agencies with standard questions of itenaries, price, etc while waiting for my wife. Grace from travel agent - SA Travels attended to me and answered most of my questions and I am at ease with her. My wife who has good impression of an agent \"Eric\" when she accompanied her younger sister to book a trip to the Alpine in Japan during the recent pre-NATAs fair has been trying her best to convince me to book our trip with them and so I was influenced by her even though I have some other agency in mind.

When my wife arrived and I brought her to meet Grace, she was busy attending to a customer so we just stand outside the booth to wait for her to serve us. This \"guy - look in the forties and without a friendly look too\" who is sitting beside Grace waved at us and shouted what we need. We replied that we are waiting for Grace and my wife has questions to ask. He shouted back that he can answer our questions too even though we are quite reluctant but still get ourselves seated and before we could speak, he said in a loud unfriendly tone what we need to ask. We were taken aback. My wife begin off by asking whether if we do not want to visit the Disneyland or sea, do we get a refund. He replied by saying, \" The itenaries is fixed and if every customers ask to change it......how to do business; also we provide you the entry tickets and it is up to you to go in or not. The ticket given to you is yours to keep.\" I am getting irritated and speak to my wife if she got any further questions. I can sense my wife\'s unhappiness but she continue to ask a couple of casual questions about the trip and the reply is \"like that lor.\" Grace looked at us and smiled with her customer looking at us withou expression. His tone is not soft and we... who is the customers feel humiliated. I told wife that if she has no further questions, let us move on.

What unprofessional and lousy attitute of such a frontline manager who represent the image of the company. I smpathize SA Travel for losing not a booking but a total of 5 customers and I hope the company should send this guy for proper training in order to avoid losing more customers and their image as well.

Last but not least, we settled the booking with Dynasty travel where Jessica even serve us coffee and water to calm my wife who in the first place has high hope of SA Travel but got dashed. Ironically, Dynasty\'s booth is just beside SA Travel. What a bad experience on the first day of the NATAs travel fair that we have visited. Nevertheless, we are not going to let such an unpleasant incident dampen our trip to Osaka-Nagoya-Tokyo. Cheers!

Their BEIJING TRIP sucks. Their priority is to bring the tour group to purchase purchase purchase. lots of time were spent in these recommended places..example :- TONG REN TANG, TEA HOUSES, JADE Shops, SILK Shops and the FENG SHUI shop, the staff of all the above shops uses very agressive selling and SA Tour package these shopping trips under the disguse that is it an educational program..and when it comes to places of interests, they will push and rush you. The food were horrible...i think our zhi char is still better than they so called WANT DI CHAN...never never will i travel SA Tour again.

My favourite agent in Singapore is SA Tours, went on many of their to different part of the world, so far the best is the Europe tours, their T/Manager is ultimately the best in the market, where they organized picnic by the lake, champagne popping on Mount Titlis, Paris illumination tours by train, they really make me enjoy my honeymoon so much, Thank you SA Tours!

I am interested in the 3D2N flight & hotel package to Taipei. Can you please advise when the travelling dates are? Thanks.
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