Singapore travel agency: Farmosa Holiday Tours From: Singapore
Going to: Saigon, HoChiMinh
Travel Package Details
Farmosa Holiday Tours
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wrote on 14 October 2009
Hi Fatimah, i'm in a inbound travel agency. feel free to contact me for further enquiries at firstname.lastname@example.org
wrote on 1 May 2009
Service provided was BAD! Called up ahead to check if package booking to tioman was confirmed. male staff who picked up the phone was rude and impatient. the bus that we were supposed to board did not have our names in their list and did not allow us to board. alternative arrangements made were less than satisfactory. told us to take taxi on our own to link up with their coach at checkpoint. if we had to take our own taxi why do we need to book thru tour agent in the first place! This agency is clearly lacking in professionalism and quality.
wrote on 17 May 2012
My friend had booked a tour to Hong Kong thru Farmosa at NATA Fair.
My friend & I wanted to relate my bad experience to let you be aware of the bad service I've experience.
She'd cancelled her flight due to unforeseen circumstances as she was diagnose with chicken pox before her trip and had proved doctor's letter to Farmosa. They'd charge her $150 (ticket cancellation), $75 (land cancellation)& on top of that a $50 administration charge. When she tried to call them ample times and even leave her number for them to call her back it told them ages to respond.
What upset us is that we've called up the Airlines for the cancellation of her flight and airlines mentioned that the tour agency already cancelled and airlines will refund the agency the amount 4 weeks. But Farmosa told us that it will take 3 to 6 months for them to refund her & have to charge her $150 (ticket cancellation), $75 (land cancellation)& on top of that a $50 (administration Fee).
Will not consider using this agency again. Badddddddd.......
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