I call in to check for my holiday package , but the male staff was so rude .The way that he told me the amount and arrangement ,can feel that he so angry to spent the time to check for me .That why I will give up ,book package from them .

William is literally the worst kind of travel agency staff/manager that could ever have served us. He is rude, unprofessional, defensive, unclear in his explanations on the rights of customers, does not teach his staff to be clear to customers on their rights in the event of cancellation of flight due to unforeseen circumstances (e.g. Recent thailand floods), pushes everything to the customer when things go wrong, tells the customer at point blank that I quote him "it's just your luck". Utterly disgusting service and experience. The worst I ever had vis travel agencies. The poor service is reflected in his staff too. They literally take a "bo chap" (i.e. don't care) attitude to customers needs, and I need to call the agencies 5 times before anyone bothers to pick up! Imagine if it was an emergency. Reviews of praise of this place without proper elaboration on what exactly was done well should be taken with a pinch of salt - it is probably written by the agency itself, please, spare your money for other agencies whom are more polite and professional.

VERY GOOD SERVICE. :)
I HAVE BOOKED A TOUR WITH FARMOSA TO HONG KONG / SHENZHEN AND SERVED BY ONE OF THE COUNTER STAFF MS SHIRLEY. SHE IS VERY HELPFUL AND GOOD ATTITUDE. GREAT. :)

kindly let me know is the price incldue all tax? if not approx. how much the tax will be? im traveling in 1st wk of nov 08. tks
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