I went to ask for a quote to Redang in Sembawang, one of the branches in Konsortium. The staff is extremely unhelpful and unfriendly. She never offers to share information readily. Terrible service indeed!

Keen on their travel packages to malaysia. Called up their golden mile office and I was astonished to be attended by an arrogant staff and thereafter hung up my call. And when I called back, the same thing happend. Overall review: Bad customer service

4/9/08, my husband and I’d booked coach tickets with Aeroline to sunway. Upon departure I realised that I’ve taken my daughter’s passport instead. I was my mistake and left with no choice I have to go home to get my passport and grab the next available coach that come by.

I called Konsortium which is my greatest mistake. The staff who picked up the phone told me next coach to KL was at 10.30am. So I asked her is there pick up at sun plaza, which is nearest to my house. The staff told me YES but must reach there 30 mins before departure. I repeated my question to confirm.

I reached sun plaza at 9.45am. First question I asked the staff (later I know that her name is DOREEN) is there any pick up at sunplaza at 10.30am? She replied me… hmmm, I haven’t on the computer so I cannot answer you, I said I’m just need to know is there any pick up at sun plaza… She replied me : ” I’m sweeping the floor now, I cannot answer you.Can u come in again at 10am, our office open at 10am.”

Fine, I went in at 10am sharp. I repeated my question. She said NO, there is no such thing, pick up is only at beach road. I was burning then, why cant she just tell me at 9.45am so that I can rush to Beach road. After some heated arguement, I rushed a cab down to beach road. To the fair, during the 10 minutes when I was at sun plaza branch, there was a nice lady who was very helpful, unfortuately I didnt get her name.She had called the beach road branch to get the coach to wait for us.

On my way to beach road, I called sun plaza again at 10.25am. They told me not to worry, they have confirmed with beach road branch and the coach guaranttee wait for me as it was their mistake. I reached beach road at 10.35am. Know what, the coach has left!The staff at beach road claimed that they do not know anything. They told me the next coach will be 1pm while sun plaza told me was 11am… I simply refuse to talk to them further, I rushed next door, bought a coach ticket from grassland within 5 minutes and took a 10.45am coach to kl without any problem … It's really terrible, especially Miss DOREEN. Please learn to sweep the floor with your hand and answer your customer with your mouth. You dont need your mouth to sweep the floor with your mouth.

Any package for 2D1N on above date
-Genting or Resort hotel
-leave singapore at or after 10 am
Ans: Answered via private email or telephone

Hi,
im planning to visit Genting Highland on the 17th of this month, i only need 1way Coach transfer for Spore to Genting. and 1 night accommodation in 1st world hotel.

Is it available?
may i know how much do u charge for 2 adults include miscellaneous fee?

preferred reply via email.

Thank you.
Ans: Answered via private email or telephone

do u have a package for 1 adult and 1 kid for genting for 3 days 2 night.pls do reply me back thanks.
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do u have a package for 1 adult and 1 kid for genting.pls do reply me back thanks.
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May i have the details for 2 people to travel to genting on 7 to 8 may? free and easy
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Departure 20 March night
Return 23 March afternoon

3 families of 2 adults + 2 kids each

Stay - Resort Hotel Deluxe room -3

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how much package to genting (coach+hotel 2D/1N at First World hotel)?
Depart in Jan 15, Return Jan 17 (Sg to Genting, KL to Sg)
and where\'s the pick up point and what time both depart and return?
Is the hotel include breakfast?
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Hi, We intend visit Genting for 3 Days 2 night for group 7 pax on 5,6,and 7 of Nov,What is the total package?
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Hi,i am planning to go genting on aug with my family total 3 pax and will like to stay in resort hotel. Departure date will be 05 aug return will be 7 aug.May i know how much it will cost? include breakfast?

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We would like to visit KL and Genting Island for 2D 1 N trip from Singapore. Pl. let me know the best package. We are pure vegetarian from India. If you does not have any package, would you suggest any other agency
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hi, how much do you charge for 2 adult travelling on 25 apr 2009 for 2D1N in resort hotel (deluxe).
Ans: Answered via private email or telephone

1).How much is the package stay at resort hotel - check in 1st May (1way)4person one room.

2)only bus ticket to genting how much? (1way)


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Hi there
can you tell the price for 3d 2n at Genting highlands
19,20,21dec 2008
6 people all adults
2 rooms and 2way tickets
thanks
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Hi there
can you tell the price for 3d 2n at Genting highlands
6 people all adults
2 rooms and 2way tickets
thanks
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2pax to genting for 3d2n on 14/11 to 16/11 stay @ resort hotel.what is the travel package charge.(prefer night depart @SIN.
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Hi there,

I\'m planning to go genting 3d2n for 5 person between 31 oct to 16 nov. prefer to check in on fri. How much is it?
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hi how much do u charge for two adults two children for 3days 2 nite departing on 17th oct to 19th oct to genting? Does it include meals . and is it direct coach to genting. when must i book
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Hi, what is the price for 2 or 3, for the 2D1N SIN-genting-SIN package with the choice of first world hotel departure on 2aug, return on 3aug? spaces still available for this date?
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Hi,
I\\\'m planning a 3D2N trip to Genting on 9-11 June, how much is the cost for the hotel room itself?
Thanx.
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I would like to know,
What will be total package cost for Sing to Genting/KL tour package.
Number of days: 3 days +2night
Number of persons: 2 adults + 2 children
Food requirement: Fully Vegetarian( for all break fast+Lunch+dinner)
Hotel : First World hotel
Tour guide required
Date of traveling: 5th June 2008

Ans: Answered via private email or telephone

I would like to know how much would be the total cost for package tour, SINGAPORE to Genting.
Starting date 5th June-2008
No. of persons: 2 Adults+ 2 children
No. of days: 3Day, 2Night
Food requirement: Fully vegetarian( if it is Indian veg. will be very good)
Tour guide availibility ??

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How much will it cost for 3D2N Genting at resort hotel for 4 audults + 1 kid? Please include all cost associated, including the SVIP coach fare. I am looking at 6-8 Jun 08.
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hi, how much do you charge (total) for 2person 2D1N on 13 june 2008...
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Are there any special family holiday packages? How much for 3 adults and 3 children (1 child is infant 6mths old) at the Resort Hotel for 7th June to 8th June? Which hotel is more child friendly and closer to attractions such as amusement park and shows.
Ans: Answered via private email or telephone

Hi, is there any more vancacy for 17 adults travelling to genting, departing on 17 May and returning on 19 May, staying in either Theme Park Hotel or Resort Hotel? Would prefer to depart in the morning. How much will it be per person? Thanks
Ans: Answered via private email or telephone

HI, i wld like to book for 4D3N to KL and 4D3N to genting. Start from Jun 7 - 13. which hotel and room in KL? and which hotel and room in Genting? Any complimentary offer? for 8 pple - 6 adults and 2 kids below 12. tks
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Hi, how much would it be per person for a 3D/2N stay at Resort Hotel, leaving on the 17 May till 19 May (Sat to Mon), triple-sharing room? Preferably including 2-way coach and 2-way cable transfers. It is probably going to be a group of 5-8 people.
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how much to u charge sorry departure on 28/05/08 night to hatyai 2 night penang 2 night about 10 person tq
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going hatya 2night penang 2night 10 person 2 in 1 room
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3d2n genting on 2/3/4 june,stay in resort hotel(i only need 2 superior room)8 adults 5 child ,how much?ths for reply..
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What is the cost for 3D2N staying at resort hotel for 7 pax (2 rooms) from 9th Apr to 11th April.
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how much will it cost 4 me to go genting for monday night go back on sat 4 nights for 2 person n 1 children
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Hi, how much do you charge for 2person for 3d2n to Genting, staying at resort hotel. Departure on 18April and return on 20April.
Ans: Total cost for 01 room for 02 paxs = SGD418 during your intended of traveling date.
Package includes:
* 02 ways transport by SVIP coach.
* 02 night stay at Resort Hotel.
* Fuel & Insurance Charge.

Pls call Konsortium Express & Tours Pte Ltd @ 6392 3911 for more info.

kindly work out for me a CNY trip to Genting for about 9 to 10 persons. Departure 7/2/08 to 9/2/08 [3 days 2 nights] at First World + Resort Hotels so that I could compare them. Thanks. [all adults]

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2D1N Genting-Stay at Resort hotel or First world, departing on 30th Nov late evening, hotel checkin on 1st Dec, Please give options for tripple room and twin share rooms.
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how much is the price if 3 person goes on the 17th and return on the 19th nov. And i hope to depart from singapore as late as possible,is it possible to depart at 11pm or after?
And can i know whether its easy to get a hotel arrange straight after your reply.
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we are planning to travel on november 30. can you give me a quotation of how much it will cost. we will bring with us our 15month old baby.
thanks.
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we are planning to travel on
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What is the cost for 2days/1 nite at Resort Hotel with B\'fast for 2 adults? Or do u have any land package for 2days/1nite on 21 Dec to 22 Dec. Thanks
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I would like to make a inquiry on the Coaches to Genting Highlands with hotel bookings at

Preferred Hotel: New World Hotel
3D2N
Check in Date: 24th Nov 07 (Sat)
2 pax

Room type: Standard View Room (advise next available) Tks.
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Hi,

I like to go up to Genting on the 23rd Morning and back to singapore on 25th Morning. Like to know what is the rates for 2 adults and what are the hotel accomodation & meals options like ?
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3D2N Genting F&E

23-25 Dec 2007
2 Adults 1 Child (7y)

Package Inclusion?
-First World Hotel (Deluxe with view?)
-Breakfast?
-Double Decker (Executive Coach)?
-Theme Park Entry Ticket?
-2 way transfers (SIN-GEN-SIN)




Ans: Answered via private email or telephone

tour package of about 20 peoples travelling to genting at the month of Nov or Dec \'07 there are 10 children and 10 adults. we would like to check in resort hotel. any rooms connected together or one or two room apartment.
Going for three to five days. cover hotel and transport. How the charge, pls guote. Awaits your reply. Thank you. veronica
Ans: Answered via private email or telephone

KIndly quote the following..
1)Departure :14/9 Return: 17/9
2)8 adults & 2 Child (age:5 & 2)
3)Genting Highland & Theme park hotel
4)Family suite available?if not,
5)3 standard rooms

Thankyou!
Ans: Answered via private email or telephone

Hi, Me and my fiance looking to go on Genting Trip from 9th August 2007 till 12 August 2007. Can you quote me a price base on this travel date and 1 single room with Queens size bed (Deluxe Room with View)? I know you offer budget small rooms but my fiance wants a bigger room with more facilities and with a view of the scenary.

Cheers
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3 days 2 nite genting package for adult 7 children 7, how much will it be. from 10 aug to 12 aug
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3D2N at resort hotel (free n easy)
Departure date :2 July-4July
2adults
1 room
what will be the cost?
thanks
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to berjaya times sq
010607 depapture
040607 return
05 adults 3 child
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resort hotel
departure 010607
return 040607
06 adoults 03 child
03 room
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2adults/2 kids(14yrs & 11yrs)to go Genting Highlands. Need 2 separate rooms or suite with 2 rooms. For 3D2N. Stay @ Resort or Genting Hotel during June holidays, preferably a Friday to Sunday trip.Daily breakfast included. One dinner included. Pls advise total costs for us. tks.
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Pls quote to rate for 2 pax
Date: 31 Dec 07 to 02 Jan 07 (3D2N)
Singapore -> Genting -> Singapore
Could you breakdown rates by different hotels?
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how much will it cost for a 3D2N-Genting Highlands,staying at Resort Hotel.departing at around 28/02/2007.And also will there be a two way transport provided?
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Can you quote me a package tour to Genting Highlang for 20~35 person. Deperature day is Friday Night, and return to Singapore on Sunday afternoon. In your quote, please indicate the pricing for 2 person per room and 4 person per room.
The Date prefer is 1st week of Oct or 2nd Week of Oct.
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3D2N-Genting Highlands,staying at Resort Hotel..Free & Easy
Ans: Hi Siti Nooraisah,

Kindly provide us with more information as listed below before we could quote you the rate:
Departure date?
Return date?
How many adults & children going for this trip?
How many rooms required?

Awaiting for your reply.

Thanks and regards

The Sale Team
Konsortium Express and Tour

My guest is coming from the Philipines for a short holiday. Any problem of her going to Genting for a 3D 2N tour.
Appreciate your soonest reply.
Many Thanks.
Ans: Answered via private email or telephone

Hi, can I still make reservation for 3 (2 adults, 1 child) for May 12-13 or May 13-14? Interested in Genting 2D/1N package at first world hotel. Thanks.
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