Service so bad yet can get TOP 3 !!!!

Could only read half of the feedback on Farmosa Holiday Tours. Was shocked to see very negative feedback on service & surcharge. Allow me to share my experience. We met very friendly, helpful & pleasant sales assistants. I requested for the $558 or so Disneyland Tour that was advertised in the newspaper. But I was told that they were sold out. Felt they should not advertise it if it is sold out. As this can be very misleading. And I was given a $738 package. In the end I paid another $98 for the airport tax & $60 for airfare top-up. I thought that the airfare will only increase in October. I also found out that they did not arrange for any tranfer to & from Disneyland. I felt I was overcharged. But signed in because this is the only company that provides meals which I had to pay seperately. In the end I paid $2,092 for 2 of us. This included tours to Ocean Park & Mdm Tussaud\\\'s museum. I also noticed that my name Angel was spelt Angle. I had to ask for an official receipt. And the official receipt for the cheque I gave was under my husband\\\'s name instead of mine. Perhaps they should be more careful about the details. I hope that they will be able to be more consistent in their charges. So that they will be able to attract more customers. They must remember that people \\\"Once bitten will be twice shy\\\". And this will affect their reputation & their business. Anyway, I hope that they will not repeat their mistakes again. And that they will make every effort to improve their service & their pricing. I wish them all the best. And hope that my feedback will be useful to them. Realized that my 4 days 3 nights Disneyland Tour to Hong Kong was more expensive than my 12 days to Italy, Switzerland & France. I paid only $5,876 for 2 of us with 75% meals provided.Air ticket, tax & transfers all included. I would like to recommend CS Travel Pte. Ltd which is in the same building. They are also very friendly, efficent & helpful. I would recommend them to my friends. And I would like to patronize them in future. * However, I realized that I could not find any feedback on their company? Perhaps you could post my feedback on them. Thanks & God bless you.

Service provided was BAD! Called up ahead to check if package booking to tioman was confirmed. male staff who picked up the phone was rude and impatient. the bus that we were supposed to board did not have our names in their list and did not allow us to board. alternative arrangements made were less than satisfactory. told us to take taxi on our own to link up with their coach at checkpoint. if we had to take our own taxi why do we need to book thru tour agent in the first place! This agency is clearly lacking in professionalism and quality.

Interested 6D 4N from 27-1-2006 for 2 Timespan:5D 3N + 1N extension Hotel:Sofitel Reef Casino Cairns Hotel Rating:5 stars Airline:Qantas Airways Limited (QFA) Travel Agency:Farmosa Holiday Tours Price from: SGD$1158 Ext. SGD$145/night (Twin) Please confirm availability and price.
Ans: Answered via private email or telephone